Why can’t I see my Nest camera?
Your camera may be out of range or it may be too close to the router. Try to move your camera closer to your Wi-Fi router or access point, then try connecting your camera to the app again.
Why won’t my Nest connect to my phone?
Make sure your internet service is working If you’re using a phone, make sure you don’t use cellular data to test your connection. Turn on Airplane mode and then turn on Wi-Fi. Visit google.com to check if your connection is working. If you can’t connect, try to use a different device to double check.
Is my Nest account the same as my Google Account?
Migrate your Nest Account to a Google Account. Important: If you started using the Nest app after , you’re already using a Google Account and don’t need to migrate. If you started using the Nest app before , you created a Nest Account to manage your Nest products.2021-05-05
Why do my Nest cameras go offline?
Your camera, doorbell and other devices are all offline If all connected devices in your home go offline, there might be an issue with the router or network. Restart your router and modem to reset your internet connection. You should also restart any Wi-Fi range extenders or repeaters that you have.
How do I get into my Nest account?
How long does Nest keep the videos?
You’ll get 10 days of 24/7 video history and 60 days of event video history. Note: 24/7 video history is not available on Nest Doorbell (battery), even when wired. Available with Nest Cam (outdoor or indoor, battery) when wired.
What happens to Nest videos after 30 days?
All video history is deleted on a rolling basis. This means that, depending on the Nest Aware subscription you have, older saved video is deleted from the cloud after a certain number of days. Depending on the Nest camera model, you can review event video history and 24/7 video history in the Home app or Nest app.
How do I access the Nest on my computer?
To watch the video history on a computer, sign in to your account at home.nest.com and select a camera that has a Nest Aware subscription. Note: You can only watch video history on a computer if you have an older camera or doorbell that was originally set up with the Nest app.
Why won’t my Nest videos play?
The Nest app automatically adjusts playback based on the type of connection you have. But if the network is exceptionally slow, you might run into issues. A firewall or other IT policy may also prevent your video from loading properly. Try a different network and check if the video gets better.
Why is my Nest not connecting to my phone?
Reset your thermostat and mobile device Reset your thermostat to defaults. Learn how to restart or reset a Nest thermostat. You should also restart your phone or tablet and reopen the Nest app. Important: Make sure you have Bluetooth and Wi-Fi enabled on your phone or tablet before you try to add your thermostat again.
How do I view my Nest camera?
You can watch your Nest camera’s video history on your phone or tablet or with a computer. To watch the video history on a computer, sign in to your account at home.nest.com and select a camera that has a Nest Aware subscription.
Where are nest videos saved?
Why can’t I access my Nest?
If you’re signing in with a non-migrated Nest Account and you have trouble signing in, you may get a message saying “incorrect email address or password.” 1. Double check that you’re signing in with the right email address. Make sure your email address is spelled correctly.
Why is my Nest app not working?
Check the Nest app version Make sure that you have the latest version of the Nest app on your phone or tablet. You can download it for free from the Apple App Store or Google Play. To make sure that you have the latest version, you can uninstall and then reinstall the app.
How do I log into Google Nest?
On the Nest app home screen, select Sign in with Google. If you have a Google Account, you’ll be prompted to use it to sign in. Select Continue. Select the Google Account you want to use in the Nest app, or select Use another account if you have an existing account that’s not listed.